LEGAL
Privacy Policy
Privacy Policy – Mackay Paints
Last updated: 2025/11/20
Mackay Paints is committed to protecting the confidentiality, integrity, and security of all information entrusted to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or submit information through our online application forms.
By using this website or submitting information, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
1. Definitions
For the purposes of this policy:
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“We”, “us”, “our” refers to Mackay Paints.
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“You”, “your” refers to any user, applicant, or business representative using our website.
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“Personal Information” means information relating to an identifiable living person or existing legal entity, as defined by the Protection of Personal Information Act 4 of 2013 (“POPIA”).
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“Business Information” in this policy refers to information relating to a company or legal entity that does not identify a natural person.
2. Information We Collect
2.1. Information Automatically Collected
When you visit our website, we may automatically collect standard technical information such as:
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IP address
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Browser type and version
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Device information
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Pages visited and referring URLs
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Cookies and analytical data
This information is used to improve website performance and user experience.
2.2. Information Submitted Through Forms
When you complete our Business Application Form, we may collect business-related information, including but not limited to:
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Trading name of the business
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Registered name of the business
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Company registration number
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VAT registration number
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Date the business was established
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Business activities
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Physical and postal business addresses
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Business telephone numbers
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Business email address
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Business fax number (if applicable)
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Bank name
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Branch name
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Account name
Important:
We do not collect director names, ID numbers, signatures, personal cellphone numbers, or any personal information of individuals through this form.
3. Purpose of Collection
We process this information for the following legitimate purposes:
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To verify the identity and legal standing of your business
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To assess and approve business applications
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To open and manage customer accounts
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To communicate with authorised business representatives
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To maintain accurate internal records
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To fulfil operational, administrative, financial, or contractual obligations
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To comply with applicable South African laws, including tax and financial regulations
We do not use your information for any purpose unrelated to the above.
4. Consent
By submitting information through our website or application forms, you voluntarily consent to:
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The collection, processing, and storage of the information provided
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Communication from Mackay Paints regarding your business application or account
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Verification of business information where legally required
If you do not consent to the processing of your information, please do not submit the form.
5. Storage, Security & Protection
We take the security of your information seriously. Information submitted to us is:
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Stored in a secure, access-controlled environment
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Protected through technical and organisational safeguards
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Accessible only to authorised staff who require it for legitimate business functions
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Transmitted via encrypted SSL (HTTPS) connections where possible
While we use best-practice security measures, no method of transmission over the internet is 100% foolproof. We therefore cannot guarantee absolute security.
6. Information Sharing & Disclosure
We will not sell, rent, or distribute your information to third parties for marketing purposes.
We may share information only under the following circumstances:
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With service providers who support our operations (e.g., hosting providers), and only under confidentiality agreements
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When required by law, court order, or regulatory authority
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When necessary to protect our rights, customers, or operations
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When you provide explicit consent
Any third-party processors are required to maintain confidentiality and comply with POPIA.
The POPI Act is available online at:
The amendments listed on www.acts.co.za may be viewed at:
https://www.acts.co.za/promotion-of-access-to-information/promotion_of_access_to_informa
www.acts.co.za/protection-of-personal-information-act-2013/index.html
According to the POPI Act definition, personal information refers to information that identifies or relates specifically to you, for example, your name, age, gender, identity number and your email address.
7. Data Retention
We retain business information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.
Once the retention period expires, information will be:
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Securely deleted, or
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Anonymised so that it can no longer be linked to any identifiable entity
8. Your POPIA Rights
Under the POPI Act, you have the right to:
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Access the information we hold about your business
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Request correction of inaccurate or outdated information
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Request deletion or destruction of information no longer required
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Object to certain types of processing, where applicable
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Withdraw consent (this will not affect the lawfulness of prior processing)
To exercise any of these rights, please contact us at:
Email: info@mackaypaints.co.za
Telephone: +27 10 500 5317
We may require proof of authority for requests related to business accounts.
9. Cookies & Tracking
Our website may use cookies or similar tracking technologies to:
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Improve functionality
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Analyse website traffic
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Customise user experience
You may disable cookies in your browser settings, but some features may not function correctly.
10. Data Breach Notification
In the event of a data breach involving any sensitive information, we will:
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Take immediate steps to contain and investigate the breach
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Notify affected parties as soon as reasonably possible
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Comply with POPIA reporting requirements to the Information Regulator
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page, and the updated version will be effective immediately upon posting.
12. Contact Us
If you have any questions about this Privacy Policy, or how your information is handled, please contact:
Mackay Paints
Email: info@mackaypaints.co.za
Phone: +27 10 500 5317
Physical Address: St Antonio Road, Muldersdrift, Krugersdorp
We welcome you to our website and respect your right to privacy.
By viewing this website, you acknowledge that you have read and accept the following Protection of Personal Information (POPI) disclaimer.
Please note that by submitting information via this website, you consent to the collection, collation, processing, storing of such information and the use and disclosure of such information.
These terms and conditions govern your use of this website. By using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you should not use this website.
We will take all reasonable measures to protect the personal information of users and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Promotion of Access to Information and Protection of Personal Information Act, Act 4 of 2013 (“POPI”).
The POPI Act is available online at:
The amendments listed on www.acts.co.za may be viewed at:
https://www.acts.co.za/promotion-of-access-to-information/promotion_of_access_to_informa
www.acts.co.za/protection-of-personal-information-act-2013/index.html
According to the POPI Act definition, personal information refers to information that identifies or relates specifically to you, for example, your name, age, gender, identity number and your email address.
We collect, amongst others, the following personal and Information Technology User information:
- Personal details, such as your name, email address, domicile and work address, telephone numbers, Information Technology authentication;
- Billing information, such as relevant payment information and VAT registration number; and
- Legally required information, which includes any additional information that the law requires from us to verify your identity.
• Trading Name of Business
• Registered Name of Business
• Company Registration Number
• VAT Registration Number
• Business Physical and Postal Addresses
• Business Telephone and Email Contact Details
We collect, store and use the User’s information for several purposes:
- To communicate requested information to the Client, or the User’s relevant authority.
- To provide services to the User as requested by the Client, or the User’s relevant authority.
- To authenticate Users.
- To contact Clients regarding current or new Products, Features or Services or any other Products offered by us.
- To compile non-personal statistical information for the Client, or the User’s relevant authority
Whenever you use our website, complete an application form, contact us electronically or use one of the services or facilities offered by us, we will collect your personal information.
The information we maintain concerning our clients is stored with safeguards to ensure its privacy and confidentiality.
We will not disclose the client’s personal information to any third party other than as set out below:
- To law enforcement, government officials, fraud detection agencies or other third parties if we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of the Privacy Policy.
- If use or disclosure is required to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property.
We will:
- Promptly notify Clients if we become aware of any unauthorised use, disclosure or processing of the user’s personal information.
- Upon the user’s request, promptly return or destroy all of the user’s personal information in our possession or control, save for that which we are legally obliged to retain.
- Undertake to never sell or make the user’s personal information available to any third party other than as provided for in this Policy unless we are compelled to do so by law. We are entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
- Do all things reasonably necessary to protect the user’s rights of Privacy, however, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of the user’s personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is because of our gross negligence.
Whenever you use our website, contact us electronically or use one of our services, we will collect your personal information. Users agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent the user’s affiliation with anyone or anything.
We accept no liability whatsoever for any loss, damage (whether direct, indirect, special or consequential) and/or expenses of any nature whatsoever which may arise as a result of, or which may be attributable directly or indirectly from information made available on these pages or links, or actions or transaction resulting therefrom.
Unless otherwise stated, we own the intellectual property rights on the website and material on the website.
If the User believes that we have not adhered to this policy, need further information about our privacy practices, wish to give or withdraw consent, exercise preferences, access or correct personal information, please contact us at the information provided:
